How can we help?

Delivery

What couriers do you use?

For all the website deliveries throughout the UK and the rest of Europe we use DPD and Hermes.

*Please allow a little extra time for your delivery as our couriers are experiencing very high volumes at this time*

For further information please visit our Shipping and Delivery page.

Should you need more information, or can't find what you're looking for, contact our customer services department

What happens if I miss my delivery?

All our deliveries require a signature. If you miss your delivery, the courier will attempt to deliver to a neighbour. If unsuccessful, the courier will leave a card informing you that a delivery has been attempted along with information about what happens next.

Should you need more information, or can't find what you're looking for, contact our customer services department

What delivery options do I have?

We offer the following delivery options to addresses in the UK:

  • Standard Delivery (£2.99 or FREE on orders over £50) – 3 to 7 working days
  • Express (£3.99) – 1 to 3 working days
  • Next Working Day (£4.99) – Next day on orders received before 5pm
  • Saturday Delivery (£9.99) – On orders received before 5pm on a Friday
  • Sunday Delivery (£9.99) – On orders received before 5pm on a Friday
  • Choose a Delivery Date (£6.99)
  • Deliver to store (FREE)

Should you need more information, or can't find what you're looking for, contact our customer services department

How do I track my order?

You can track all orders. You will receive an email with a link to your tracking as soon as your order is dispatched from our Distribution Centre.

Should you need more information, or can't find what you're looking for, contact our customer services department

Orders

Can I exchange an order?

We don’t offer exchanges but you can post an item purchased online to us for a full refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

Can I cancel or edit my order?

Unfortunately, once your order is placed we are unable to make any amendments. Please post your item to us for a refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I live in a VAT exempt area; how do I get the VAT removed from my order?

If you live in one of these areas, such as the Channel Islands, the VAT is automatically removed during the checkout process. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK and subsequently taken abroad.

Should you need more information, or can't find what you're looking for, contact our customer services department

I’ve made an error on my order, how can I change it?

Unfortunately, we cannot amend an order after it has been placed. Please post your item to us and we will issue a refund. For more information about returning your item, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I received a faulty item, what do I do next?

If you have a faulty item please contact us directly.

Returns & Refunds

How do I return an item?

We want to make shopping with us as easy as possible. If you’re unhappy with a purchase, return the unused product in its original packaging and with all labels attached, within 30 days for a full refund. If you choose to return your item(s) to one of our stores, please ensure you take your confirmation email with you in order to receive the correct refund. Orders paid via PayPal or Amazon Pay can only be refunded by sending your item(s) back to our distribution centre. Alternatively, we can issue a credit or exchange in store. For full details on how to return your purchase, please visit our Returns and Refunds page.

Should you need more information, or can't find what you're looking for, contact our customer services department

I returned an item, has it arrived yet?

We aim to process returns within a day of receiving an item and will contact you immediately by email to confirm. If you have not heard from us within three working days of the expected delivery date at our warehouse, please contact us or your chosen delivery courier.

Should you need more information, or can't find what you're looking for, contact our customer services department

When will I receive my refund?

Once we’ve received your item, a refund will be processed within 3 to 5 working days.

Should you need more information, or can't find what you're looking for, contact our customer services department

Do you refund the shipping cost on returns?

No, we don’t offer a free web returns service. We will of course refund the cost of postage if an item is faulty or damaged.

Should you need more information, or can't find what you're looking for, contact our customer services department

Payments & Promotions

Which gift vouchers do you accept?

We accept all One4All gift cards just enter your gift card code at checkout.


Should you need more information, or can't find what you're looking for, contact our customer services department

How can I pay for my order?

We accept all major credit and debit cards as well as PayPal and Amazon Pay. We also offer 0% finance using our V12 provider, which you can learn more about here.

Should you need more information, or can't find what you're looking for, contact our customer services department

My promo code isn’t working?

If your promo code doesn’t work, please contact our customer services department

How do I use a gift voucher?

Input your voucher code at the point of payment and click redeem.

Should you need more information, or can't find what you're looking for, contact our customer services department

Contact Us

Please note that we require all orders to be placed online, as no telephone orders are accepted. This allows you to order in an enhanced security environment, and by setting up an account it will mean ordering in the future will be even quicker!

Office opening times

Monday to Friday - 8am to 7pm
Saturday - 9am to 6pm
Sunday - Closed

Write to us at

Online Golf Customer Services
Units 1-4 Priestley Road
Wardley Industrial Estate,
Worsley,
Manchester,
M28 2LY,
UK

Contact us:

+44 (0) 161 509 20 20 from the UK
For any after sales queries, please email us: aftersales@onlinegolf.co.uk

How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at aftersales@onlinegolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at aftersales@onlinegolf.co.uk

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 7pm (GMT) Monday to Friday and 9am and 6pm (GMT) Saturdays and Bank Holidays by e-mailing aftersales@onlinegolf.co.uk

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.