Shipping & Delivery Information

COVID-19

Please accept our apologies as some of our delivery partners are experiencing delays due to the current situation regarding COVID-19. Please track your parcel through the normal channels. Thank you.

Minimising contact between couriers and customers to safeguard our customers during the COVID-19 pandemic

We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and Hermes. They are two of Europe's largest carriers.

We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.

Of course, if you have any questions regarding the delivery of your order, you can contact the aftersales team via email at aftersales@onlinegolf.co.uk

UK Deliveries:

We are pleased to be able to offer a range of different UK delivery services, Including FREE Standard Delivery on all orders over £30 as well a Next Working Day option, Saturday, Sunday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.

Orders can be despatched to your home or workplace and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between 8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.

We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can add special delivery instructions, for example: "Door entry code 1234".

European and International Deliveries:

For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. More details of order time scales can be found in the table below. Please select the relevant currency to be shown the correct information. All time scales are based upon your orders being received before 6pm (GMT) For orders received after this time, processing will begin on the following business day.

The estimated costs for delivery to destinations can be found below. If you have any queries over delivery times or costs, please contact a member of our Customer Service team

Select Your Currency

Additional Information:

All of the terms and conditions can be found here on the DPD website

Bulk and Oversized Orders

• Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
• We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.

Delivery to PO Boxes

Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.

Australia and New Zealand deliveries

Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.

Transportation of Liquids & Aerosols

Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:

• Dangerous or hazardous goods
• Flammable goods
• Dated and perishable food/drink
• Liquids (This includes batteries and battery acid)
• Glass

VAT Content and Refunds:

If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.

We are unable to deliver to the areas listed below: