Shipping & Delivery Information
We take the delivery of your order extremely seriously and as such we work very closely with our couriers, DPD; part of Geopost and Hermes. They are two of Europe's largest carriers.
We offer full traceability for your orders from point of shipping through to delivery. You will receive an email as soon as we ship your orders from our Warehouse, showing
you when you can expect delivery of your order and a link through to the tracking system where you will be able to see the progress of your delivery.
Of course, if you have any questions regarding the delivery of your order, you can contact the aftersales team via email at aftersales@onlinegolf.co.uk
UK Deliveries:
We are pleased to be able to offer a range of different UK delivery services, now including FREE Standard Delivery on orders over £30 as well a Next Working Day option (FREE on orders over £500) , Saturday, Sunday and Choose a Deliver Date. Availability of these services is dependant on the destination of your order. All available options will be presented to you in the basket, after you have submitted the postcode of your delivery address. The costs of these services, along with delivery times and further information are listed in the table below.
Orders can be despatched to your home or work place and unless you have paid for a special timed delivery, your order will delivered on a weekday (Monday – Friday) between
8.00am to 8.00pm. All deliveries will require a signature. We dispatch orders on weekdays only, except on Bank Holidays.
We do not offer a collection from depot service and our recommendation is that you ensure someone is available to sign for your orders. If nobody is available to sign for
the goods, the courier will leave a card with details of the phone number to call to arrange another delivery. Within the shopping cart there is a facility where you can
add special delivery instructions, for example: "Door entry code 1234".
European and International Deliveries:
For our European and International customers, we provide a delivery service to most countries within the EU as well as Australia and New Zealand. More details of order time scales can be found in the table below. Please select the relevant currency to be shown the correct information. All time scales are based upon your orders being received before 6pm (GMT) For orders received after this time, processing will begin on the
following business day.
The costs for delivery to these destinations are also found below, along with the order value required to qualify for free delivery. If you have any queries over delivery times
or costs, please contact a member of our Customer Service team
Select Your Currency
Delivery Destination | Cost | Delivered In |
Australia | £60 or free over £750 | 9-12 Working Days |
Austria | £7 or free over £130 | 5-7 Working Days |
Belgium | £6 or free over £130 | 5-7 Working Days |
Czech Republic | £9 or free over £150 | 5-7 Working Days |
Denmark | £8 or free over £80 | 5-7 Working Days |
Finland | £10 or free over £99 | 5-7 Working Days |
France | £4 or free over £90 | 3-7 Working Days |
Germany | £4 or free over £45 | 5-7 Working Days |
Guernsey | £7.99 or free over £149 | 3-7 Working Days |
Hungary | £15 or free over £349 | 5-7 Working Days |
Iceland | £40 or free over £750 | 6-9 Working Days |
Italy | £7 or free over £90 | 6-9 Working Days |
Ireland | £4 or free over £90 | 3-7 Working Days |
Jersey | £7.99 or free over £149 | 3-7 Working Days |
Luxembourg | £7 or free over £90 | 5-7 Working Days |
Netherlands | £6 or free over £90 | 5-7 Working Days |
New Zealand | £70 or free over £850 | 9-12 Working Days |
Poland | £11 or free over £175 | 5-7 Working Days |
Portugal | £9 or free over £130 | 5-7 Working Days |
Slovakia | £15 or free over £99 | 5-7 Working Days |
Spain | £9 or free over £130 | 5-7 Working Days |
Sweden | £8 or free over £75 | 5-7 Working Days |
Switzerland | £31 or free over £500 | 5-7 Working Days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Delivery Destination | Cost | Delivered In |
Australia | 60 € or free over 750 € | 9-12 Working Days |
Austria | 8 € or free over 150 € | 5-7 Working Days |
Belgium | 7 € or free over 150 € | 5-7 Working Days |
Czech Republic | 10 € or free over 175 € | 5-7 Working Days |
Denmark | 9 € or free over 90 € | 5-7 Working Days |
Finland | 8 € or free over 150 € | 5-7 Working Days |
France | 5 € or free over 99 € | 3-7 Working Days |
Germany | 5 € or free over 50 € | 5-7 Working Days |
Guernsey | 7.99 € or free over 149 € | 3-7 Working Days |
Hungary | 8 € or free over 199€ | 5-7 Working Days |
Iceland | 40 € or free over 750 € | 6-9 Working Days |
Italy | 8 € or free over 99 € | 6-9 Working Days |
Ireland | 5 € or free over 99 € | 3-7 Working Days |
Jersey | 7.99 € or free over 149 € | 3-7 Working Days |
Luxembourg | 8 € or free over 99 € | 5-7 Working Days |
Netherlands | 7 € or free over 99 € | 5-7 Working Days |
New Zealand | 70 € or free over 850 € | 9-12 Working Days |
Poland | 12 € or free over 199 € | 5-7 Working Days |
Portugal | 10 € or free over 150 € | 5-7 Working Days |
Slovakia | 8 € or free over 199 € | 5-7 Working Days |
Spain | 10 € or free over 150 € | 5-7 Working Days |
Sweden | 9 € or free over 85 € | 5-7 Working Days |
Switzerland | 35 € or free over 500 € | 5-7 Working Days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Delivery Destination | Cost | Delivered In |
Sweden | 100 kr or free over 990 kr | 5-7 Working Days |
Australia | 615 kr or free over 7500 kr | 9-12 Working Days |
Austria | 100 kr or free over 1700 kr | 5-7 Working Days |
Belgium | 80 kr or free over 1700 kr | 5-7 Working Days |
Czech Republic | 115 kr or free over 2000 kr | 5-7 Working Days |
Denmark | 100 kr or free over 1050 kr | 5-7 Working Days |
Finland | 100 kr or free over 990 kr | 5-7 Working Days |
France | 50 kr or free over 1150 kr | 3-7 Working Days |
Germany | 50 kr or free over 1150 kr | 5-7 Working Days |
Hungary | 150 kr or free over 3490 kr | 5-7 Working Days |
Iceland | 400 kr or free over 7500 kr | 6-9 Working Days |
Italy | 100 kr or free over 1150 kr | 6-9 Working Days |
Ireland | 50 kr or free over 1150 kr | 3-7 Working Days |
Luxembourg | 100 kr or free over 1150 kr | 3-7 Working Days |
Netherlands | 80 kr or free over 1150 kr | 5-7 Working Days |
New Zealand | 715 kr or free over 8500 kr | 9-12 Working Days |
Poland | 150 kr or free over 2250 kr | 5-7 Working Days |
Portugal | 115 kr or free over 1700 kr | 5-7 Working Days |
Slovakia | 150 kr or free over 990 kr | 5-7 Working Days |
Spain | 115 kr or free over 1700 kr | 5-7 Working Days |
Switzerland | 350 kr or free over 5000 kr | 5-7 Working Days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Delivery Destination | Cost | Delivered In |
Denmark | kr 90 or free over kr 865 | 5-7 Working Days |
Australia | kr 530 or free over kr 6540 | 9-12 Working Days |
Austria | kr 75 or free over kr 1400 | 5-7 Working Days |
Belgium | kr 65 or free over kr 1400 | 5-7 Working Days |
Czech Republic | kr 95 or free over kr 1650 | 5-7 Working Days |
Finland | kr 90 or free over kr 865 | 5-7 Working Days |
France | kr 45 or free over kr 950 | 3-7 Working Days |
Germany | kr 45 or free over kr 500 | 5-7 Working Days |
Hungary | kr 130 or free over kr 3050 | 5-7 Working Days |
Iceland | kr 350 or free over kr 6540 | 6-9 Working Days |
Italy | kr 75 or free over kr 950 | 6-9 Working Days |
Ireland | kr 45 or free over kr 950 | 3-7 Working Days |
Luxembourg | kr 75 or free over kr 950 | 3-7 Working Days |
Netherlands | kr 65 or free over kr 950 | 5-7 Working Days |
New Zealand | kr 615 or free over kr 7410 | 9-12 Working Days |
Poland | kr 115 or free over kr 1900 | 5-7 Working Days |
Portugal | kr 95 or free over kr 1400 | 5-7 Working Days |
Slovakia | kr 130 or free over kr 865 | 5-7 Working Days |
Spain | kr 95 or free over kr 1400 | 5-7 Working Days |
Sweden | kr 90 or free over kr 800 | 5-7 Working Days |
Switzerland | kr 305 or free over kr 4360 | 5-7 Working Days |
Unfortunately we are unable to deliver to any country that is not mentioned in the list above.
Additional Information:
All of the terms and conditions can be found here on the DPD website
Bulk and Oversized Orders
- Unfortunately, orders containing Oversized items may incur additional delivery costs. Should you order one of these items, you will be contacted prior to shipping.
- We reserve the right not to accept bulk orders or orders for resale. In the event that we do accept the bulk order, you will be contacted to pay the additional delivery cost associated with delivering a bulk order.
Delivery to PO Boxes
Due to new restrictions on size of parcels, we regret we are no longer able to deliver to PO BOX addresses.
Australia and New Zealand deliveries
Please note that when shipping to Australia and New Zealand import tax is incurred when the order value exceeds a certain amount. For Australia an order of £623 GBP 1000 Australian $ (£623 GBP subject to exchange rates) or more will incur a tax and for New Zealand, taxes will be incurred when you spend 400 New Zealand $ (£190 GBP subject to exchange rates) or more.
Transportation of Liquids & Aerosols
Please be advised that we are unable to process and ship certain orders overseas by air or road due to international customs laws in place by some countries. Below is a list of forbidden goods not accepted for carriage or storage:
- Dangerous or hazardous goods
- Flammable goods
- Dated and perishable food/drink
- Liquids (This includes batteries and battery acid)
- Glass
VAT Content and Refunds:
If your order is to be shipped to an area that is exempt from UK VAT, the correct amount will be removed from your basket. Unfortunately, we are unable to provide documentation for VAT Refunds on products delivered within the UK, that will subsequently be taken abroad.
We are unable to deliver to the areas listed below:
Country | Post/Zip Code | Area |
DenmarkDenmark | 100 to 9993900 to 3999 | Faroe IslandsGreenland |
FranceFranceFrance | 97000 to 9799998600 to 9899920XXX | Guadaloupe, MartiniqueLa Réunion, Guyane FranÇaise and Territoires d'Outre-MerCorsica |
ItalyItaly | 47890 to 4789900120 | San MarinoVatican City |
PortugalPortugal | 09000 to 0949909500 to 09999 | MadeiraAzores |
Spain | 35XXX and 38XXX | Canary Islands |
USA | ALL | USA |
UK | GX11 1AA | Gibraltar |
All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.
We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.
For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.
If you have any questions about the delivery of your order, our Aftersales team are there to assist you via email at aftersales@onlinegolf.co.uk
If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible by sending us an email at aftersales@onlinegolf.co.uk
If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.
If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 7pm (GMT) Monday to Friday and 9am and 6pm (GMT) Saturdays and Bank Holidays by e-mailing aftersales@onlinegolf.co.uk
If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.