Returns and Refunds

Extended Christmas Returns

Here at Online Golf we want to encourage our customers to shop for Christmas presents with the confidence that if their choice of gift is not right, you can return them hassle free. Goods purchased between Monday 1st November 2021 and Friday 24th December 2021 can be returned for a credit or exchange until close of business Friday 31st January 2022.

Refunds can be issued by request for goods returned in line with the standard returns period.

Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers, we will issue a credit in the form of a gift card or e-voucher.

Any goods which have been supplied according to your specification, or which are personalised or custom built cannot be returned in line with the Consumer Contracts Regulations 2013.

All goods returned must meet the terms of our returns policy.

Your statutory rights remain unaffected.

At Online Golf, we want you to be able to shop with confidence. Should you be dissatisfied with a purchase from the Online Golf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund.

Refunds will be issued back to the original payment method. For purchases made with gift cards or vouchers, we’ll issue a credit in the form of a gift card or e-voucher.

Any goods which have been supplied according to your particular specification, or which are personalised or custom built cannot be returned in line with the Consumer Contracts Regulations 2013. All goods returned must meet the terms of our returns policy. Your statutory rights remain unaffected.

The cost of returning your purchase where we have sent the wrong item in error, or the item has arrived faulty / damaged will be refunded*. We recommend that you use an established courier company, with a tracked delivery service. *Online Golf will not reimburse any supplementary costs if you choose a delivery service other than the least expensive method.

Please return your faulty or unwanted products to us via one of the methods below. We can only accept returns delivered to our warehouse. We cannot accept returns brought to our warehouse in person.

Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish us to take with your return.

Return Exclusions

You may return unused products in their original packaging and with the labels still attached within 30 days of receipt for a full refund. Unfortunately we are unable to accept the following goods for returns or refunds, unless they are deemed to be faulty.

  • Packs of socks that have been split.
  • Packs of gloves that have been split.
  • Clothing where the label has been removed.
  • Any socks, underwear or base layers that have been worn.
  • Blister packs that have been opened.
  • Goods can be examined as they would in store, but to obtain a full refund or exchange you must not switch them on, start using them or install and input any data/software. The goods must be returned ‘as new’ and in their original packaging.
  • Any goods which have been supplied according to your particular specification, or which are personalised or custom built.
  • Second hand, ex-demo goods unless they were delivered faulty.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

Return shipping costs can only be refunded where we have sent the wrong goods in error. We recommend that you use a reputable courier (e.g. Parcelforce) for larger items and Royal Mail Special/Recorded Delivery for smaller items. We cannot accept responsibility for the returned goods until a member of our staff has signed for receipt of the goods.

Please include the delivery note which contains the order number and account details and complete the reverse of the form to indicate the action you wish to be taken with your return.

What happens next?

You now have two options:

  1. So that you receive the replacement goods as soon as possible, we recommend that you place another order online as soon as you know you will have to return the original goods. This means you will have what you need without unnecessary delay, rather than having to wait for the goods to reach us and be processed. If you choose this method you should request a refund for your original order when you send it back.
  2. Finally, if you do not wish to place another order and would just like a refund, then let us know and we will do this as soon as your order is received.

Please Note: We cannot accept returns for second hand or custom fit items unless they were delivered faulty.

Faulty Goods

All goods come with a 12 month guarantee backed by the manufacturer, with the exception of Pre-owned, ex-demo or ex-display goods. Pre-owned, ex-demo or ex-display goods that become faulty during use are unable to be returned outside the standard 30-day return policy. Pre-owned, ex-demo or ex-display goods are not sold as new goods and are purchased on a "bought as seen" basis. If an item is delivered faulty or becomes faulty through normal use then the following action needs to be taken:

For purchases under 30 days old, we will exchange the faulty item at our expense.

For purchases over 30 days old but less than 12 months old please send back the item to the address below, along with a covering letter stating the fault, your order number, and your daytime contact number. We will contact the relevant manufacturer who will inspect the item and, at their discretion, repair, replace, offer a like for like replacement, issue a voucher, or they may return the faulty item if they feel there has been no manufacturing fault.

In some cases where the manufacturer feels there is no manufacturing fault, they may offer to repair the faulty item at your cost, if you accept the offer you will be required to pay for the repair before we instruct the manufacturer to proceed.

Returning Goods that came with a Free Gift

Any free goods that came with the item you are returning for a refund should be returned if unused and in original packaging. If the free gift has been used then it should be kept and the value of the free gift will be taken off the balance that will be given back to you.

Returns Address

Please retain any proof of posting, receipt or tracking number for any item returned as we cannot accept responsibility until a member of our staff has signed for receipt of the goods.

Returns Department
Units 1-4, Priestley Road
Wardley Industrial Estate
Worsley
Manchester
M28 2LY
United Kingdom


  Contact Us
How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays.

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 9am and 5pm (GMT) Monday to Friday and Bank Holidays.

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.