Tracking Your Parcel Online

Please click the button below if you know your tracking number:


If you don't know your tracking number:

  • Please open the E-mail you received when your parcel was dispatched from our distribution centre.
  • Click the ‘click here link’ within your e-mail.
  • Once the page has loaded your tracking number can be found within the URL (shown in the image below).

  • Order Tracking
  • Then head back up to the top of page and hit the ‘track parcel’ button where you will be taken to the following page.

  • Order Tracking
  • Please enter your tracking number in the box highlighted red and you will receive up-to-date tracking information

If you require further tracking information or assistance:

  • Please phone our Customer Service department on 0151 224 7141 between 8am and 6pm Monday to Friday (excluding Bank Holidays) or 9am till 1pm on Saturday. Alternatively, you can email them at aftersales@onlinegolf.co.uk
How do I track my order?

All of our orders are shipped on fully trackable services. When your order is dispatched from our Distribution Centre, you will receive an email with a link to your tracking. Alternatively, please see instructions on how to track your purchase by visiting our Order Tracking page here.

How do I return something?

We want to make shopping with us as easy as possible. Should you be dissatisfied with a purchase from the onlinegolf website, you may return unused products in their original packaging and with any labels within 30 days of receipt for a full refund. For full details on how to return your purchase, please visit our Returns and Refunds page here.

What happens if I miss the couriers when they deliver?

For the security of your order, all of our deliveries require a signature. If you unfortunately miss the delivery of your order, the courier will attempt to deliver it to a neighbour. If this is not possible, the courier will leave you a card informing you that an attempted delivery has taken place, with information about what will happen next. The courier may try to redeliver or another day, or you may be given options to choose new delivery options.

If you have any questions about the delivery of your order, our Aftersales team are there to assist you and can be contacted between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays. Alternatively, they can be emailed on aftersales@onlinegolf.co.uk

I've made an error on my order - how do I change it?

If we have not begun processing your order for delivery, we are able to make changes to the products you have selected. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, unfortunately we are unable to make changes prior to shipping.

How do I cancel my order?

If we have not begun processing your order for delivery, we are able to cancel it and you will not be charged. Please contact our Aftersales team as soon as possible, between 8am and 6pm (GMT) on weekdays and 9am till 1pm (GMT) on Saturdays by calling 0151 224 7141

If we have started processing your order for delivery, don’t worry. Our returns policy allows goods to be returned up to 30 days after you receive your order, as long as they are unused and in their original packaging.